During the Christmas period, the return period for purchases made between 14/11 and 25/12 is exceptionally extended to 45 days after the date of purchase.

How long does it take to return an item?

If you are not satisfied with your purchase, you have 30 days from receipt of your order to return your product, regardless of the delivery method you chose.

 

How do I return an item from metropolitan France ?

Step 1:

  • Log in to your personal account
  • Go to the "My returns" category
  • Click on "Make a return" then "Return my order”
  • Complete the online return request form attached to your order

Step 2:

  • The request must be accepted by the customer service.
  • Once the request has been accepted, we will send you a Colissimo return label by email

Items must be returned in their original packaging and in the same condition as when they were received (unworn, unwashed, undamaged, etc.). We reserve the right to refuse to process any return that does not respect these rules.

How do I return an item from outside the metropolitan France?

  • Log in to your personal account
  • Go to the "My returns" category
  • Click on "Make a return" then "Return my order
  • Complete the online return request form attached to your order
  • The request must be accepted by the customer service

Once the request has been accepted, you can send the product back to us at the following address:

Showroom Nach - E-Shop Service, 125 chemin de Tournefeuille, 31300 Toulouse, France

 

Who pays for the return postage?

For metropolitan France, the return costs are at our expense, once the return form has been completed online.

Outside metropolitan France, the return costs are your responsibility, unless it is an error on your order or a defective item. In this case, please contact our customer service via the contact form in order to receive your return label.

Upon receipt of your package, we will exchange, refund, or credit a credit to your account according to your instructions completed in the online return form.

 

How long does it take to process returns?

Returns are processed upon receipt of the package containing the returned items within 15 days. Refunds will be made according to the original payment method of the order.

Credit notes are valid for 6 months. For an order paid by gift card or credit, the refund will be made in the form of a credit.

 

My item has a defect:

We are committed to providing you with quality products, but it may happen that one of our items is defective. If this is the case, please contact our customer service via the contact form.

Don't forget to attach photos of the defective part to your message so that we can offer you the best possible solution.

We remind you that our products are hand-painted, and that the paint and colour may vary slightly from one piece to another, which makes them unique.